I’ve noticed an interesting phenomenon while I work with two separate companies during these past few months.
At Augment CXM, I spend all day thinking about people in the contact center space, how customer support teams work, and how to connect with leaders in the space. Because of this work, I analyze any interaction I have with a company. For instance, UPS has been infuriating to me over the past few months. Instead of letting me talk with an agent, they force me to speak with a chatbot, who cannot help me address my questions.
At One America Works, I think about the country’s economic disparity, how companies grow around the country, and how talent moves from city to city. This work helps me connect deeply with economic trends like this.
It’s obvious that lawyers will think much more thoroughly about contracts they are signing and insurance brokers will analyze different personal insurance policies more. But, I’ve found that work influences thought much more than I anticipated. I’ve recently learned that insurance brokers tend to also much more risk-averse and tend to plan thins out much more than a typical person may. It’s hard to say if these people were risk-averse before their career or after it influenced them, but the correlation between industry and personality is interesting regardless.
There’s a chance that choosing a career not only affects your day-to-day but how you think and how you act.